Information Services Department - Performance pledge

Sale of publications

Ordering
The Publications Sales Unit (Room 402, 4/F, Murray Building, Garden Road, Central, Hong Kong) is responsible for processing orders placed through the online Government Bookstore, phone, fax and e-mail. The processing of orders will be completed within within 3 working days. The majority of the popular items, including ordinances and subsidiary legislations, are available at the sales counter of the Unit. When members of the public come to the sales counter, they will normally be served within 4 minutes.

Delivery
Publications will be posted to the customerswithin 3 working days upon receipt of cheque payment or payment online.

Sale of photographs and transparencies
When members of the public purchase Government photographs or transparencies at the Photo Library (Room 624, 6/F, West Wing, Central Government Offices, Lower Albert Road, Hong Kong), their requests will be processed immediately. The reproduction of copies will take 6 working days to complete.

Distribution of free publications and leaflets
When members of the public collect in person free publications and leaflets from the Editorial Unit (4/F, Murray Building, Garden Road, Central, Hong Kong), they can expect service within 3 minutes. Requests for items by mail will be dealt with within 3 working days.

Broadcast of press conferences on the Internet

All major Government press conferences held at the Press Conference Room of ISD or at the 1st floor of the New Annex, Central Government Offices, are broadcast live on the Government web site. A video archive of these press conferences will be uploaded onto the Government web site on the same day as the broadcast.

The Public's Role
We are committed to honouring our performance pledge. We welcome any comments or suggestions you may have on the way in which our services are delivered. These should be addressed in writing or by telephone (tel. no. 2842 8626) or facsimile (fax no.: 2530 2426) to our Customer Relations Officer, who is the Deputy Departmental Secretary (Finance and Administration). The office address of the Deputy Departmental Secretary (Finance and Administration) of the Information Services Department is: 5/F, Murray Building, Garden Road, Hong Kong.

The Department will respond to comments or suggestions immediately where possible. If we need more time to collect information, we will issue an interim reply with 5 days and a written response with 21 days.

Where to go for further information
Our Duty Officers, who will identify themselves by name, will be pleased to respond to enquiries about the services covered by the performance pledge and other aspects of the Department's work. Their telephone numbers are 2842 8747, 2842 8748, 2523 2721 and 2522 7662.